Water, water, every where, Nor any drop to drink. ~ From Rime of the Ancient Mariner by Samuel Taylor Coleridge Corporate growth occurs along three basic paths: 1) mergers and acquisitions of related, rival, or complementary businesses, 2)
A lot of thought and content goes into analyzing what customers want. Technology companies and business management scholars have dedicated countless hours to customer management, client relationship management, customer expectations, and the
You all know what a scope of work is. Every project manager does, even those people who don’t carry the title “project manager.” The scope of work encompasses labor, materials, manpower, and time. The scope of work factors in determining the
We call it “scope creep,” that inevitable change in project scope that adds more time, more effort, and just more to the service your business devotes to a client’s project. Scope creep arises from not knowing what you don’t know and later
Just for a moment, let’s be brutally honest about business. No business likes rivals. Every business wants to operate in a vacuum of competitors–to be the only option. However, nature abhors a vacuum and the Federal Trade Commission hates
Vendors and customers work toward opposite purposes. Customers want to acquire the most at the best quality for the lowest price–or free if they can eliminate the obstacle of money. Vendors want to deliver the least at the highest price.
It happens to every business: you take on a new customer and the anticipated happy experience turns into a nightmare that stresses your staff, demands many more hours of work than expected, results in a financial loss, and leaves bad taste in
Change, like a certain scatological reference, happens. You can’t prevent it. You may not even be able to delay it. That means you have two choices: adapt or stagnate. The market will always find room to accommodate those who stick to their guns ...
No business survives without repeat clients, but every business starts and grows with new clients. In the not-so-good old days when the upper classes closely regulated the interaction of eligible gentlemen with marriageable young ladies through