A Process for Positive Actions?

Public service announcements promote desired values and behavior and discourage unhealthy or undesired behavior with varying degrees of efficacy, ranging from the failure of mixed messages to well-publicized successes. “The creation of policies

A Process for Thanks

The holiday season always brings to mind a focus on gratitude, from homespun images of saying grace around the dinner table to awkward expressions of gratitude pulled from employees around the conference table. Despite the rote recitation of

Do Your Processes Help or Hinder?

Well developed processes guide activity. However, many people find that processes instead hinder activity, a common and consistent enough occurrence that the very word process makes people wince with fear or distaste. To reverse the negative

Assessing Strengths & Weaknesses

Almost every business goes through a SWOT process in which a team is assembled to assess strengths, weaknesses, opportunities, and threats. Oftentimes, management brings in an objective, third-party consultant when the internal team realizes

Repackaging Your Service for Success

You know what you do. You know you do it well. However, potential clients might not know that and your marketing kit might not convey an adequate understanding of what, exactly, it is that you do. The key to effective packaging lies in

Action Leads to Motivation

Action without forethought leads to disastrous consequences; however, too much thinking results in procrastination. There’s a happy medium in there somewhere that every businessperson needs to tap within themselves and their employees.

The Golden Rule in Business

As children we learned the Golden Rule: Treat others as you wish to be treated. In business, however, we see winners and losers and those that win don’t appear to play by the rules. Read articles on systemically poor treatment of workers by such ...

An Addiction to Chaos

Business has always been hectic, making multiple and often simultaneous demands upon our time. The great promise of digitization enabling us to do things faster and more accurately didn’t relieve the pressure, but added to it with a generous

No Process, No Scale

The objective of every business, besides making a healthy profit, is growth. Almost every business owner or executive entertains ambitions of world domination, admitted or not. Some leaders find themselves positions for beautiful serendipity:

Systems Thinking to Manage Quality

Alice laughed: “There’s no use trying,” she said; “one can’t believe impossible things.” “I daresay you haven’t had much practice,” said the Queen. “When I was younger, I always did it


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